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STUDIO GEAR COSMETICS FAQ

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STUDIO GEAR COSMETICS FAQ

FAQ FAQ

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How do I contact your office?

If you have any questions about our products or a recent order, do not hesitate to communicate with our customer service team!

Please read through our entire FAQ page beforehand to receive a quicker reply.

CHAT: Located on each page of our website.

Email: support@studiogearcosmetics.com

Phone: 732.868.1000

Customer service is available Monday – Friday 9:00 A.M. – 4:00 P.M. EST; excluding holidays.

How do I use a Discount Code?

Usage:

You can use up to two discount codes per transaction. You cannot combine discount codes if they are Loyalty Point discounts.

Where to enter:

1. Click on "CHECK OUT" button found below your selected items from the "YOUR CART" page.

2. On the "Customer Information" page, the discount code field should be on the right side of the screen under "Order Summary"

What is your return policy?

At Studio Gear Cosmetics, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase from our website, you can return it to Studio Gear within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

To Return a Product(s):

Securely wrap the package and send your return to the address below via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Studio Gear is not responsible for returned articles lost during transit.
Be sure to include your complete contact info with your return including your name, address, phone number, email address, and studiogearcosmetics.com order number.

All returns should be addressed to: Studio Gear Cosmetics Attention: RETURNS 35 John Dr., Sabattus, ME 04280 We only accept returns for items purchased through www.studiogearcosmetics.com.

Do you offer guarantees on your brushes?

Studio Gear will guarantee any brush against manufacturer’s defects. Manufacturer’s defects usually show up in about a month and include, but are not limited to: loose ferrules, bad paint on handle, excessive hair loss, etc.

We do not replace brushes that are dirty, paint that has peeled off of handles because the brush has been soaked in water, hairs that have been cut off, or damage from improper use.

Please send the defective brush at your own expense to:

Studio Gear Cosmetics Attention: BRUSH RTNS

35 John Dr

Sabattus, ME 04280

Upon receipt, we will examine the brush to determine if it is indeed a manufacturer’s defect vs. improper care. If we determine it is a manufacturer’s defect, we will send you a replacement brush. Please allow 7-10 business days after the brush is received for the to be replaced.

Do you offer free samples? How can I receive free samples?

We send a free sample with every purchase on our website. Samples can change at any time and are subject to availability.

If you wish to try a particular product, please email:

support@studiogearcosmetics.com

Subject: SAMPLES

Include your name, address, phone #

You may request up to three samples

Do you offer discounts or samples for professional makeup artists?

Yes, our Studio Pro Program offers a 40% discount to professional makeup artists on ALL products on our website; NO exclusions. You can apply for Studio Pro by clicking here.

Do you work with beauty bloggers on reviews or giveaways?

Yes, our Studio Social Program offers bloggers a Blogger Partner kit and personalized 10% off discount code. You can apply for Studio Social by clicking here

How do I find out about special promotions or discounts?

There are several ways to stay up-to-date on current promotions. You can join our email list by clicking here or follow any of our social media accounts in the bottom right corner of the website.

Do you test on animals?

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

What are VIP Points?

VIP Points are rewards based on a point currency, earned by various methods such as order amounts and social media activity. Check out our "VIP POINTS" link found in the footer menu at the bottom of the page.

Can you give me a list of products that do not contain allergens?

On every product page on studiogearcosmetics.com, there is information regarding ingredients to the products you’re interested in. Studio Gear cannot guarantee that any ingredients or products were produced in an allergen free environment.

What are your guidelines for international products?

All ingredients and finished formulas Studio Gear uses are tested and based on US FDA requirements if being imported to the US. We only work with highly reputable laboratories and factories that meet the strictest GMP standards, which is an international grading scale for cleanliness and the environment for workers that abide by a strict code of standards. We also test each product ourselves to match our quality standards. The majority of our products are produced in the USA

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